Terms of Service
Effective date: September 19, 2025
Version: v1.0
Company: AI Web Consulting Group LLC d/b/a Bot On Site ("Company," "we," "us,\" or \"our")
Contact: support@botonsite.com | Address: 17570 Drummond Dr, Tinley Park, 60487
These Terms of Service ("Terms") govern your access to and use of the Bot On Site products, websites, scripts, software, APIs, and services (collectively, the "Service"). By creating an account, installing our script, or using the Service, you agree to these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree to these Terms, do not use the Service.
1) The Service; Roles
1.1 What we do.
Bot On Site provides an AI receptionist/chat widget, website analysis/crawling/ingestion, Q&A, lead capture, basic CRM features, and (optional) inclusion in a public Marketplace that helps buyers discover participating businesses.
1.2 Your role.
You control and supply Customer Content (defined below), which includes your website(s), brand materials, and any data you import or collect through the Service (e.g., leads, transcripts). You are responsible for obtaining and maintaining all necessary rights and consents.
1.3 Our role.
We host, process, and transform Customer Content as your service provider to deliver the features you enable. Some features use third-party infrastructure and AI model providers (see Subprocessors below).
2) Accounts & Onboarding
2.1 Registration.
You must provide accurate account information and keep credentials confidential. You are responsible for activities under your account.
2.2 Tenant settings.
You configure domains (primary and subdomains), widget placement, scraping/crawling permissions, and Marketplace opt-in. You can change settings at any time.
2.3 Acceptance of Terms.
You must accept the current version of these Terms to proceed. We may require re-acceptance when Terms change.
3) Licenses & Ownership
3.1 Your Content.
"Customer Content" means any data, content, or materials you provide or that are collected on your behalf via the Service (e.g., site pages and metadata, product/service catalogs, hours, pricing, FAQs, uploaded files, prompts, conversation transcripts, lead details). You retain all ownership in Customer Content.
3.2 Our License to Operate the Service.
You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and create derivative works from Customer Content solely to (a) provide, maintain, secure, and improve the Service; (b) comply with law; and (c) as otherwise permitted in these Terms or with your instructions.
3.3 Aggregated Data.
We may generate Aggregated/De-identified Data from operation of the Service (e.g., usage metrics, anonymized analytics) that does not identify you or any individual. We may use and share such data for analytics, benchmarking, and improving the Service.
3.4 No Training Without Instruction.
We do not use Customer Content to train generalized AI models except as necessary to provide the Service or where you enable a feature that expressly states training or fine-tuning will occur. Some AI providers may process data for safety/abuse prevention and service improvement; we contractually restrict training on your data by default when provider options allow.
3.5 Our IP.
The Service (including software, scripts, models, UI/UX, and documentation) is owned by us or our licensors and is protected by IP laws. You receive a limited, revocable, non-transferable license to use the Service during your subscription, in accordance with these Terms.
4) Acceptable Use
You and your end users will not:
- Violate any law, third-party rights, or robots.txt/technical controls;
- Upload or generate unlawful, infringing, deceptive, harmful, or confidential content you lack rights to share;
- Probe, scan, or test the Service or others' systems for vulnerabilities without permission;
- Bypass rate limits or abuse our APIs;
- Use the Service to send spam, unlawful telemarketing, or messages lacking required consents (e.g., TCPA, CAN-SPAM, CASL);
- Use outputs for high-risk activities (medical, legal, financial, safety-critical) without human review;
- Reverse engineer, decompile, or create derivative works of the Service (except to the extent permitted by law).
We may suspend or terminate accounts that violate this Section.
5) Website Crawling & Ingestion
5.1 Permissions.
You must have rights to authorize crawling/ingestion of the domains you enable. If you include third-party content, you are responsible for ensuring you can lawfully process it.
5.2 Robots/Load.
We use respectful crawling practices and may honor robots.txt where applicable. You are responsible for configuring allowed/scrapeable domains; we are not liable for content unavailability or site changes.
5.3 Accuracy.
Crawled content may be incomplete or outdated. AI outputs may be inaccurate or incomplete and should be reviewed before reliance.
6) Marketplace (Optional)
6.1 Opt-in.
Marketplace participation is opt-in. If enabled, we may publish a public profile for your business (e.g., name, services, hours, area served, contact) based on data you provide/verify. You can change visibility at any time.
6.2 Rankings/Placement.
We may determine listing order and presentation (e.g., by relevance, completeness, geography, performance). We do not guarantee leads, traffic, or outcomes.
6.3 Listings Content.
You are responsible for accuracy and compliance of your listing. We may edit, suspend, or remove listings that are misleading, infringe rights, or violate policy/law.
6.4 Fees.
During early access, Marketplace may be free. We may introduce paid plans or promotional placements later with notice. You may opt out before fees apply.
7) Leads, Messaging & Compliance
7.1 Leads.
Leads captured via the widget are stored in your tenant and visible to you. You must handle leads in compliance with applicable law (privacy, marketing, consumer protection).
7.2 Outreach Compliance.
If you contact leads by SMS, phone, or email, you are solely responsible for obtaining necessary consents and honoring opt-outs and suppression lists (e.g., TCPA, Do-Not-Call, CAN-SPAM/CASL). Our tools may assist, but you remain the sender/controller.
8) Plans, Fees, Usage
8.1 Plans.
We offer subscription and usage-based plans (e.g., token/meters). Plan details (limits, features, pricing) appear at purchase and may be updated prospectively.
8.2 Billing.
Fees are billed via Stripe (or our payment provider). You authorize us to charge your payment method for recurring fees, metered usage, taxes, and one-time charges. Past-due amounts may incur late fees, and we may suspend Service for non-payment.
8.3 Changes.
We may change plan pricing/features on a prospective basis. We'll notify you in advance for recurring fees.
8.4 Refunds.
Except where required by law or expressly stated, fees are non-refundable.
9) Security & Data
9.1 Security.
We implement administrative, technical, and physical safeguards appropriate to the risk. No system is 100% secure; you are responsible for safeguarding your account and endpoints.
9.2 Data Processing.
We process personal data as described in the Privacy Policy and any applicable Data Processing Addendum (DPA), which is incorporated by reference. If you require a signed DPA, contact support@botonsite.com.
9.3 Data Export & Deletion.
During your subscription, you may export certain data. Upon termination, we will delete or de-identify Customer Content within a reasonable period (typically 30–90 days), except where retention is required by law or for backups/archival.
10) Subprocessors & Third Parties
We rely on vetted Subprocessors to deliver the Service, which may include: Supabase (hosting/database), Vercel (hosting), Fly.io (workers), Stripe (payments), email/SMS providers, error/analytics tools, and AI model providers (e.g., OpenAI, Voyage). We may update this list from time to time. A current list or link will be maintained at [insert URL to subprocessor page].
11) Confidentiality
Both parties agree to protect the other's confidential information and use it only as necessary to perform under these Terms. Customer Content is your confidential information.
12) Warranties; Disclaimers
12.1 Mutual.
Each party represents it has the authority to enter these Terms.
12.2 Your Warranties.
You have all rights necessary to submit and process Customer Content and to enable crawling and Marketplace listing as configured.
12.3 Disclaimer.
THE SERVICE, INCLUDING AI OUTPUTS, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR FIT FOR A PARTICULAR PURPOSE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
13) Indemnities
13.1 By You.
You will defend and indemnify us against claims arising from (a) Customer Content; (b) your use of the Service in violation of law/rights; (c) your outreach to leads without required consents.
13.2 By Us.
We will defend and indemnify you against third-party claims that the Service (as provided by us) directly infringes IP rights, excluding claims arising from Customer Content or your modifications.
14) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES; AND (b) OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE FEES PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
15) Term; Suspension; Termination
15.1 Term.
These Terms remain in effect while you use the Service.
15.2 Suspension.
We may suspend access for non-payment, security risks, policy violations, or to comply with law.
15.3 Termination.
Either party may terminate for material breach (after notice and a 30-day cure period) or at any time for convenience where permitted by your plan terms.
15.4 Effect.
Upon termination, your access ends. Sections 3, 4, 7, 8, 9, 11–16 survive.
16) Export; Sanctions
You may not use the Service in violation of export control or sanctions laws.
17) Changes to Terms
We may update these Terms. If changes are material, we will notify you (e.g., in-app or email). Updated Terms apply on the stated effective date. Continued use after that date constitutes acceptance.
18) Governing Law; Disputes
These Terms are governed by the laws of [choose: State of Illinois (Cook County) / State of Delaware], excluding conflicts of laws. Venue: state or federal courts in [Chicago, IL / Wilmington, DE]. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
19) Miscellaneous
Assignment (with notice), force majeure, independent contractors, severability, no waiver unless in writing, and entire agreement clauses apply.
Contact: support@botonsite.com